Last updated: October 28, 2026
Thank you for choosing Echo Zenith Audio. We are committed to high-fidelity audio engineering and customer satisfaction. If you encounter an issue with your equipment or wish to initiate a return, our policy outlines the process below.
1. 30-Day Return Window We provide a 30-day return policy. You have 30 calendar days from the date you receive your shipment to request a return or replacement.
2. Eligibility Requirements To qualify for a valid return, the equipment must satisfy the following conditions:
- The product must be in pristine, brand-new condition without scratches, dents, or signs of improper use.
- All original retail packaging, inner protective foam, instruction manuals, power cables, remote controls, and accompanying accessories must be completely returned.
- Proof of purchase (Order number or checkout confirmation email) is required.
3. Return Procedure
- Request Return Authorization: Send an email to official@echozenithaudio.com stating your Order ID, reason for return, and clear photographs showing the device condition and packaging.
- Obtain RMA Details: If approved, our team will provide a Return Merchandise Authorization (RMA) number along with specific return warehouse address instructions. Do not return merchandise without an approved RMA number.
- Secure Return Packaging: Audiophile amplifiers are heavy and sensitive. Please package the item securely using its original double-layer shipping carton and foam inserts to prevent shipping damage.
4. Return Shipping Fees and Restocking Conditions
- Defective, Damaged, or Incorrect Items (Our Responsibility): If your unit arrives defective, damaged in transit, or does not match your order, Echo Zenith Audio covers all return shipping costs and issues a complete refund or free replacement. Please report defects within 48 hours of receipt.
- Customer Preference / Remorse Returns: If you choose to return an item due to change of mind, purchasing the wrong voltage model, or aesthetic preference, you are responsible for actual round-trip shipping expenses.
- Restocking Fee: No restocking fee is charged on defective items. A 10% restocking fee may apply to non-defective returns to offset technical testing, precision recalibration, and repacking overheads.
5. Transit Damage Claims Please inspect the exterior carton upon courier arrival. If any shipping damage is detected, take photographs of the carton and product immediately and contact official@echozenithaudio.com within 48 hours. Please retain all packaging materials for insurance claim verification.
6. Refund Timeline
- Upon physical delivery to our inspection center, our technicians will inspect and test the returned hardware within 3 business days.
- Upon inspection approval, your refund will be credited back to your original payment method within 5 to 7 business days.
- Depending on your banking institution, card issuers may take an additional 2 to 5 business days to post the credit to your statement.
7. Product Warranty Coverage
- Solid-State Amplifiers & Preamplifiers: 12-month standard limited hardware warranty covering manufacturing defects under normal domestic use.
- Vacuum Tubes: 90-day warranty covering functional tube failures, excluding mechanical breakage.
Contact Information
- Email: official@echozenithaudio.com
- Phone: +86 17674798270
- Address: Flat 1506, 15/F, Cheung Fung Commercial Bldg, 21-25 Cheung Sha Wan Road, Sham Shui Po, Hong Kong
- Service Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)